Grounded answers
The agent answers from the content you approve: policies, FAQs, product and service details.
Service 02 · AI chat agents
A chat agent that knows when to stop.
Customers get fast answers from your own policies and product information. When a question needs a person, the agent hands it over instead of guessing.
TSupportTypically replies instantly
Where is my order #1042?
It shipped yesterday and arrives Thursday.Order system
Can you give me medical advice?
I can't help with that. A team member will follow up.Rule · out of scope
Every reply checked before sending
What you get
Answers from your own content, checked before they go out.
Guardrails on every reply
Each answer is checked against your rules before it is sent, and can be allowed, adjusted, refused or escalated.
Human hand-off
Refunds, complaints, medical or legal questions and anything uncertain go to your team with the context attached.
Audit trail
A tamper-evident record of each decision, without storing more customer data than needed.
How it works
Four steps, no surprises.
- ContentWe gather the sources the agent may answer from and agree what is off-limits.
- RulesWe set the guardrails and the hand-off points with you.
- TestWe test with real questions, including the awkward ones, before launch.
- LaunchWe add it to your website and keep watching how it answers.
Questions
About AI chat agents.
Ask us anything else on WhatsApp or through the contact form.
It is built to answer only from your approved content and to hand over when it cannot. We test this before launch and keep checking afterwards.
It runs as a small widget on most websites and online stores. We'll confirm during discovery.
Your team. We keep a decision log for accountability and avoid storing customer content we don't need.
Let's talk